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Customer Satisfaction Measurement Association

4606 FM 1960 W STE 250,
HOUSTON, TX, 77069-9949
Telephone: (281) 440-5044
Fax: (281) 440-6677
Website

Employees responsible for consumer satisfaction measurement with an interest in benchmarking. Promotes the use of benchmarking wherein businesses compare their processes with those of their competitors as a means of improving corporate efficiency and pr


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