This book examines warning signs of workplace violence, why these signs are sometimes not recognized, and how to prevent violence in the workplace from occurring. This book also explores how prevalent the problem is and aggravating factors that can make an already difficult employee violent.
Table of Contents
Introduction
Section 1: Understanding Violence in the Workplace Definition of Workplace Violence Facts about Workplace Violence Factors Linked with Increased Workplace Violence Identifying Potentially Violent Employees Is Your Organization Prepared?
Section 2: Violence Prevention Strategies Preventing Critical Incidents Is Crucial The Elements of Prevention Assemble a Crisis Management Team Mobilize Professional Advisors Create a Crisis Management Plan Establish a Violence-Protection Policy Know Your Employment Laws Use Proper Employee-Selection Techniques Recognize Signs of Trouble Provide Coaching or Counseling Take Disciplinary Action
Section 3: Crisis Management Recognize and Mobilize What to Do During a Crisis Ten Pitfalls to Avoid During a Critical Incident Tips on Nonverbal Communication Helping Employees Get Through the Trauma What to Do After a Critical Incident
Section 4: Case Studies Test Your Knowledge
Section 5: Resource Appendix Know Your Resources
Objectives
To explain reasons for violence in the workplace
To present violence prevention strategies
To present laws relevant to violence in the workplace
To show how to deal with violence crises
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