Professionalism in the Office, Revised Edition

The role of the secretary has blossomed into many different roles with the advent of new communication tools and the many changes in the workforce. This book has been revised and updated to blend the idea, the tasks, and the roles of the secretary and to show how the standards and professionalism that the secretarial role embraced can be modernized and shared throughout an office.

Table of Contents

Part 1: Positioning Yourself as a Professional
Developing a "Big Picture" Viewpoint
It's Your Choice
Your Attitude and Your Job
What Is an Office, Anyway?
Taking Action

Part 2: Enhancing Your Professional Image
Assessing Your Image
The Benefits of a Professional Image
Updating Your Office Skills
Becoming More Marketable
Looking Professional
Non-Verbal Communication or Body Language
Remaining Politically Correct

Part 3: Expanding Your Skills
Enhancing Your Role
Prioritizing Work Overload
Setting Priorities
Time-Management Tips
Identify Your Stressors
Long-Range Planning
Using Project-Management Techniques
Decision Making in Six Easy Steps
Rate Your Decision-Making Skills

Part 4: Communicating for Results
Communication Skills
Writing with Confidence
Writing E-Mails
Make Every Letter a Sales Letter
Conveying Bad News Tactfully
How Well Do You Listen?
Effective Presentation Skills
Using Laptops and LCD Panels Effectively
Techniques for Videoconferencing
Planning for Meetings
Becoming an Effective Facilitator
When Your Manager Travels to a Meeting

Part 5: Building Relationships and Networks
Interpersonal Skills
Understanding Your Personality
Building a Network
Professional Organizations
Resolving Conflict in Your Office
You and Your Manager: A Unique Relationship
Limiting Interruptions

Summary
Checklist for Success
Professional Development
Personal Action Plan
Additional Reading

Objectives

•  Attain a position as a professional
•  Explore techniques for enhancing professional image
•  Gain ideas for expanding skills and responsibilities
•  Learn practical ways to communicate for better results
•  Build relationships and networks
   
  

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