This book offers the Top Ten Measures of HR effectiveness to use as a tool, and urges all managers to join in the effort to bring HR into the role it must assume in management.
Table of Contents Chapter 1: The New Vision: Human Capital Management
The Value Imperative
The SQP Challenge
HR Gets into the Game
Aligning Human Resources with the Business
From Activity to Value Added
Value-Adding Skills
Business ROI Requirement
HR’s Contribution
HR’s New Vision
Conclusion Chapter 2: Managing and Measuring HR
Management and Measurement Data
The Starting Point: Products and Services
Data Collection Exercise
How Well Do You Deliver?
The Next Step: Process Quality Improvement
The Last Step: Metrics
Change Measurement
A Measurement Exercise
Conclusion Chapter 3: Collecting Data to Measure the HR Contribution
Preliminary Issues
Questionnaires and Surveys
Using Interviews and Focus Groups
Observation
Monitoring Performance Data
Action Plans and Performance Contracts
Selecting the Appropriate Method
Conclusion Chapter 4: Isolating the Effects of HR Programs and Initiatives
Identifying Other Factors: A Fist Step
Using Control Groups
Trend-Line Analysis
Participant Estimate of Impact
Supervisor and Manager Estimates of the Impact
Using the Strategies
Conclusion
Chapter 5: HR Costs and Data Analysis
Converting Data to Monetary Values
Cost Strategies
The Benefits/Costs Ratio
Return on Investment
Intangible Measures
Conclusion Chapter 6: Shifting the Paradigm: Implementation Issues
Leadership
Responsibilities
Policies and Procedures
HR Staff Preparation
ROI Projects
Management Training
Monitoring Progress and Communicating Results
Conclusion Chapter 7: Looking Ahead
The HR Star
Working Cross-Functionally
Monitoring the Effects of a Collaborative Approach
The Top Ten Measures of HR’s Effectiveness
How to Contribute Tomorrow
The Final Truth
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