Fine-tune your skills as a motivating manager, supervisor, or adviser with this proven self-study primer. Learn the differences between counseling and coaching--and when to apply each technique for the best results. Reader-involving chapters help you identify your weaker coaching and counseling skills and build upon your stronger ones. Table of Contents Part 1: Coaching and Counseling Definitions of Coaching and Counseling The Benefits of Coaching The Benefits of Counseling Part 2: When to Coach or Counsel Developing Your Awareness Symptoms of Performance Problems Root Causes of Performance Problems Personal Problems that May Affect Job Performance Depression Grief Reactions Hostility (that Could Lead to Violence) Chemical Dependency Case Studies: Evaluating Your Skills Part 3: Giving and Receiving Feedback Making Feedback Effective Four Types of Feedback Case Studies: Giving Feedback Be a Positive Role Model Part 4: Plan and Conduct Coaching and Counseling Sessions Preparing for a Coaching and Counseling Session Ten Guidelines for Conducting a Successful Coaching Session Ten Guidelines for Conducting a Successful Counseling Session Case Studies: Making a Plan Performance Appraisal Guidelines What to Do When All Else Fails Disciplinary Action--The Last Alternative Part 5: Appendix Personal Action Plan Author's Suggested Responses Additional Reading Objectives Discover how to coach employees to develop job skills Learn how counseling can help employees remove barriers to performance Explore criteria on whether to coach or counsel Understand a model for giving effective feedback Translate the principles of coaching and counseling into action
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