Fine-tune your skills as a motivating manager, supervisor, or adviser with this proven self-study primer. Learn the differences between counseling and coaching--and when to apply each technique for the best results. Reader-involving chapters help you identify your weaker coaching and counseling skills and build upon your stronger ones.
Table of Contents Part 1: Coaching and Counseling
Definitions of Coaching and Counseling
The Benefits of Coaching
The Benefits of Counseling Part 2: When to Coach or Counsel
Developing Your Awareness
Symptoms of Performance Problems
Root Causes of Performance Problems
Personal Problems that May Affect Job Performance
Depression
Grief Reactions
Hostility (that Could Lead to Violence)
Chemical Dependency
Case Studies: Evaluating Your Skills Part 3: Giving and Receiving Feedback
Making Feedback Effective
Four Types of Feedback
Case Studies: Giving Feedback
Be a Positive Role Model Part 4: Plan and Conduct Coaching and Counseling Sessions
Preparing for a Coaching and Counseling Session
Ten Guidelines for Conducting a Successful Coaching Session
Ten Guidelines for Conducting a Successful Counseling Session
Case Studies: Making a Plan
Performance Appraisal Guidelines
What to Do When All Else Fails
Disciplinary Action--The Last Alternative Part 5: Appendix
Personal Action Plan
Author's Suggested Responses
Additional Reading Objectives Discover how to coach employees to develop job skills Learn how counseling can help employees remove barriers to performance Explore criteria on whether to coach or counsel Understand a model for giving effective feedback Translate the principles of coaching and counseling into action
|
.jpg)
.gif)
.gif)
.jpg)
.gif)