On-the-Job Training

All too often, new employees flounder and sometimes fail because on-the-job training is poorly designed or even nonexistent. Training is one of those things that often gets rushed or put off because of the pressures of the moment. This is a mistake that no organization can afford to make. This book is designed to help managers, supervisors, team leaders, and lead employees plan and conduct successful on-the-job training. It focuses on planned, job-specific training conducted at the work site by a supervisor or an experienced fellow employee, using the actual equipment, tools, and processes of a specific job. On-the Job-Training focuses on the why and the how of getting new employees “up to speed” and increasing the capacity of existing employees to contribute to the organization.

Table of Contents

Part 1: Making On-the-Job Training a Priority
Developing New Hires into Good Employees
New Employees in Your Organization
Hiring for Attitude, Training for Skills
Retaining Employees and Reducing Turnover
Easing the Supervisor’s Job
Training as Part of the Human Resources Mix
Summary: Benefits of Effective On-the-Job Training

Part 2: Starting Off on the Right Foot
Being Prepared for the Employee’s First Day
Orienting the New Employee
Taking the Time to Get Acquainted
Painting the Big Picture
Identifying Your Initial Focus
Training for Skills While Retaining Good Attitudes
Summary: Getting Set for a Successful Start

Part 3: Preparing for Training
Making the Job Easy to Do Right
Could the Process Be Improved?
Identifying at What Point to Start Training
Breaking Down the Job into Processes and Tasks
Establishing Quality and Quantity Standards
Selecting and Scheduling Adequate Time
Assembling the Necessary Tools and Supplies
Delegating OJT to Peer Trainers
Summary: Getting Organized for Training

Part 4: Training Employees with Tell and Show and Do
Understanding the Tell and Show and Do Cycle
Avoiding Common Pitfalls
Taking the Easy Way Out by Just Telling
Trying to Cover Too Much at Once
Training Step 1: Tell the Learner About the Process
Explain the Task’s Importance and Relevant Safety Issues
Training Step 2: Show How to Do a Specific Task
Training Step 3: Have the Learner Do the Task
Follow-Up Step 1: Provide Immediate Feedback
Guidelines for Effective Feedback
Sample Feedback Dialogue
Follow-Up Step 2: Check In, Don’t Check Up
Moving Up the Steps Toward Job Mastery
Summary: Completing the Tell and Show and Do Cycle

Part 5: Providing Ongoing Growth Opportunities
Helping Employees Learn from Their Experiences
Turning Mistakes into “Teachable Moments”
Building Capacity, Maintaining Motivation
Summary: Training for Success

Appendix
Worksheets and Forms
Appendix to Part 1
Appendix to Part 2
Appendix to Part 5
Additional Reading

Objectives

•  Understand the benefits of providing effective on-the-job training to new and existing employees
•  Give new employees a positive experience at the start of their employment
•  Explore the right way to do the job and how best to train employees for that job
•  Utilize the tell and show and do cycle
•  Provide ongoing on-the-job training to create a more flexible, valuable, and motivated workforce

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