All too often, new employees flounder and sometimes fail because on-the-job training is poorly designed or even nonexistent. Training is one of those things that often gets rushed or put off because of the pressures of the moment. This is a mistake that no organization can afford to make. This book is designed to help managers, supervisors, team leaders, and lead employees plan and conduct successful on-the-job training. It focuses on planned, job-specific training conducted at the work site by a supervisor or an experienced fellow employee, using the actual equipment, tools, and processes of a specific job. On-the Job-Training focuses on the why and the how of getting new employees “up to speed” and increasing the capacity of existing employees to contribute to the organization. Table of Contents Part 1: Making On-the-Job Training a Priority Developing New Hires into Good Employees New Employees in Your Organization Hiring for Attitude, Training for Skills Retaining Employees and Reducing Turnover Easing the Supervisor’s Job Training as Part of the Human Resources Mix Summary: Benefits of Effective On-the-Job Training Part 2: Starting Off on the Right Foot Being Prepared for the Employee’s First Day Orienting the New Employee Taking the Time to Get Acquainted Painting the Big Picture Identifying Your Initial Focus Training for Skills While Retaining Good Attitudes Summary: Getting Set for a Successful Start Part 3: Preparing for Training Making the Job Easy to Do Right Could the Process Be Improved? Identifying at What Point to Start Training Breaking Down the Job into Processes and Tasks Establishing Quality and Quantity Standards Selecting and Scheduling Adequate Time Assembling the Necessary Tools and Supplies Delegating OJT to Peer Trainers Summary: Getting Organized for Training Part 4: Training Employees with Tell and Show and Do Understanding the Tell and Show and Do Cycle Avoiding Common Pitfalls Taking the Easy Way Out by Just Telling Trying to Cover Too Much at Once Training Step 1: Tell the Learner About the Process Explain the Task’s Importance and Relevant Safety Issues Training Step 2: Show How to Do a Specific Task Training Step 3: Have the Learner Do the Task Follow-Up Step 1: Provide Immediate Feedback Guidelines for Effective Feedback Sample Feedback Dialogue Follow-Up Step 2: Check In, Don’t Check Up Moving Up the Steps Toward Job Mastery Summary: Completing the Tell and Show and Do Cycle Part 5: Providing Ongoing Growth Opportunities Helping Employees Learn from Their Experiences Turning Mistakes into “Teachable Moments” Building Capacity, Maintaining Motivation Summary: Training for Success Appendix Worksheets and Forms Appendix to Part 1 Appendix to Part 2 Appendix to Part 5 Additional Reading Objectives Understand the benefits of providing effective on-the-job training to new and existing employees Give new employees a positive experience at the start of their employment Explore the right way to do the job and how best to train employees for that job Utilize the tell and show and do cycle Provide ongoing on-the-job training to create a more flexible, valuable, and motivated workforce
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