Retailing Smarts: Providing Personalized Customer Service
Price:
$50.00
It’s simple—better prepared sales associates sell more products. Help your employees provide outstanding service to customers with this easy-to-use trainer’s guide. Includes engaging exercises and memorable tips to strengthen key competencies identified in the national retail skills standards: determine customer needs, build the sale, and close the sale. Designed to complement select lessons covered in Workbooks 1-4 of the Retailing Smarts Series.
Table of Contents
Preparation Tips
Get to Know Your Customer (Workbook 1) Greet Customers in a Winning Way Determine Customers’ Needs
Meet Your Customers’ Needs (Workbook 2) Inform Customers of Additional Services Balance Your Service to In-Store and Phone Customers
Build a Continuing Relationship (Workbook 3) Know Your Company’s Return Policy Handle Customer Complaints Graciously
Go the Extra Mile (Workbook 4) Conduct Customer Follow-Up Maintain Key Information on Customers
More Information Classroom Materials and Supplies Training Basics for New Trainers Crisp Publications Resources
Features
This Leader's Guide is designed for group or classroom training and includes facilitator instructions and suggested scripts.
Reinforcement activities are included for participants to practice new skills.
Includes a CD-ROM with training materials.
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