This book shows how to maintain a professional and competitive edge by understanding basic business etiquette. In addition to the exercises and activities on making introductions, dining out, sending and receiving gifts, public manners, tipping and attire, there is updated information on electronic etiquette.
Table of Contents Section 1: What Is Business Etiquette?
The Role of Good Manners in Business
Some Etiquette Basics
Exercise Section 2: Principles of Impeccable Work Behavior
Principles of Impeccable Work Behavior
Exercise Section 3: Meeting People
Meeting People
When You’re the Receptionist
When You’re In an Inside Office
Shaking Hands
Introducing People
Exercise Section 4: Telephone Etiquette
Telephone Etiquette
Answering Your Phone
When Callers Are Discourteous
Screening Calls
Making and Returning Calls
Exercise Section 5: Electronic Etiquette
Electronic Etiquette
Fax Machines
Answering Machines
Voice Mail
E-mail
Exercise Section 6: Planning and Attending Business Meetings
Planning Meetings
Attending Meetings
Exercise Section 7: Planning and Attending Meal Meetings
Planning Meal Meetings
Attending Business Meals
Exercise Section 8: Business Invitations and Gifts
Sending Invitations
Responding to Invitations
Don’t Go Empty-Handed
Exercise Section 9: Multicultural Etiquette
Multicultural Etiquette
Exercise Section 10: Summary and Answers to Exercises
Summary
Answers to Exercise Questions Objectives Review business etiquette and its role Learn techniques for meeting people Explore telephone and electronic etiquette Gain tips for good business meeting protocol and multicultural etiquette
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